Control Room Training


TLT Security Solutions Ltd can provide comprehensive Control Room training for your organisation. Our training programme allows Supervisors and Operators to develop skills required to work within a modern professional Control Room. The programme ensures that staff are fully aware of polices, procedures and their individual roles in both routine and emergency situations.

Areas that are covered within the training are:

  • Individual & Team responsibilities.
  • Routine and Emergency responses.
  • Health & Safety legislation.
  • Data Protection.
  • Radio procedures.
  • Communication techniques
  • Customer care techniques.
  • Information handling.
  • Contingency plan and procedure testing.
TLT believe that an avenue of assessment that qualifies and provides both skills and knowledge compliments our high quality training. TLT therefore have designed the training to meet the national NVQ standards 'Call Handling Operations', both level 2 & 3, and 'Supervising Call Handling' level 3.

This training together with the NVQ standards allows for clear career and personal development planning and an avenue of personal and organisational achievements.

TLT will ensure that the training delivered is specific to your organisation and reinforces your policies and procedures. Additional training requirements can be built into our training programmes.

TLT Security Solutions Ltd, Office 43, Ahed Business Centre,
Dewsbury Road, Ossett, West Yorkshire. WF5 9ND
Tel/Fax: +44 (0) 1924 264283 E-Mail: enquiries@tltsecuritysolutions.co.uk